Immigration & Checkpoints Authority - SAVE

Immigration & Checkpoints Authority


Submission of Application for Visa Electronically (SAVE)



Recommended Browser Settings

This technical help is for users of Internet Explorer (IE) 7.0, 8.0 and 9.0.

  • Check your Internet Explorer Version
  • Recommended Settings for Internet Explorer 7.0
  • Recommended Settings for Internet Explorer 8.0
  • Recommended Settings for Internet Explorer 9.0


  • 1.
    Check your Internet Explorer Version

    ⇒ On the Internet Explorer toolbar, click "Help"
    ⇒ Click "About Internet Explorer"

    The version of the Internet Explorer will be indicated in the red box highlighted


    2.
    Recommended Settings for Internet Explorer 7.0

    (A) Checking and setting "Browsing History" options

    ⇒ On the Internet Explorer toolbar, click "Tools"
    ⇒ Click "Internet Options"
    ⇒ In the "Browsing history" section, click "Settings"

    ⇒ Select "Every time I visit the webpage"
    ⇒ Click "OK"

    (B) Checking and setting "Security" options

    ⇒ In the "Internet options" window, click "Security" tab
    ⇒ Verify that "Internet" is selected
    ⇒ Click "Custom level..."

    ⇒ Scroll down until "Scripting"
    ⇒ Under "Active scripting", click "Enable"
    ⇒ Click "OK"

    ⇒ Click "Trusted sites"
    ⇒ Click "Sites..."

    ⇒ Enter "https://www.psi.gov.sg" and click “Add”
    ⇒ Enter "https://www.enets.com.sg" and click “Add”
    ⇒ Click "OK"

    ⇒ Verify that "Trusted Sites" is selected
    ⇒ Click "Custom level..."

    ⇒ Scroll down until "Scripting"
    ⇒ Under "Active scripting", click "Enable"
    ⇒ Click "OK"

    (C) Checking and setting "Privacy" options

    ⇒ In the "Internet options" window, click "Privacy" tab
    ⇒ Adjust the slide bar to ensure that setting for the Internet zone is "Medium".
    ⇒ Click "Sites"

    ⇒ Enter "https://www.psi.gov.sg" and click "Allow"
    ⇒ Click "OK"

    ⇒ In the "Privacy" tab, click "Advanced"

    ⇒ Verify that First-party cookies is accepted
    ⇒ Check "Always allow session cookies"
    ⇒ Click "OK"
    (D) Checking and setting "Advanced" options

    ⇒ In the "Internet options" window, click "Advanced" tab
    ⇒ Scroll to the “Security” section and check settings for TLS 1.0.
    ⇒ Click "Apply" and "OK"

    (E) Ensure that your browser settings take effect

    ⇒ Close the Internet Explorer (IE7) window for the new settings to take effect
    ⇒ Open a new Internet Explorer (IE7) window to access SAVE to submit an application

    3.
    Recommended Settings for Internet Explorer 8.0

    (A) Checking and setting "Compatibility View" options

    ⇒ On the Internet Explorer toolbar, click "Tools"
    ⇒ Click "Compatibility View Setting"
    ⇒ Enter "https://www.psi.gov.sg" and click "Add"
    ⇒ Click "OK"

    (B) Checking and setting "Browsing History" options

    ⇒ On the Internet Explorer toolbar, click "Tools"
    ⇒ Click "Internet Options"
    ⇒ In the "Browsing history" section, click "Settings"

    ⇒ Select "Every time I visit the webpage"
    ⇒ Click "OK"

    (C) Checking and setting "Security" options

    ⇒ In the "Internet options" window, click "Security" tab
    ⇒ Verify that "Internet" is selected
    ⇒ Click "Custom level..."

    ⇒ Scroll down until "Scripting"
    ⇒ Under "Active scripting", click "Enable"
    ⇒ Click "OK"

    ⇒ Click "Trusted sites"
    ⇒ Click "Sites..."

    ⇒ Enter "https://www.psi.gov.sg" and click "Add"
    ⇒ Enter "https://www.enets.com.sg" and click "Add"
    ⇒ Enter "https://www.singpass-services.gov.sg" and click "Add"
    ⇒ Click "OK"

    ⇒ Verify that "Trusted Sites" is selected
    ⇒ Click "Custom level..."

    ⇒ Scroll down until "Scripting"
    ⇒ Under "Active scripting", click "Enable"
    ⇒ Click "OK"

    (D) Checking and setting "Privacy" options

    ⇒ In the "Internet options" window, click "Privacy" tab
    ⇒ Adjust the slide bar to ensure that setting for the Internet zone is "Medium".
    ⇒ Click "Sites"

    ⇒ Enter "https://www.psi.gov.sg" and click "Allow"
    ⇒ Click "OK"

    ⇒ In the "Privacy" tab, click "Advanced"

    ⇒ Verify that First-party cookies is accepted
    ⇒ Check "Always allow session cookies"
    ⇒ Click "OK"

    (E) Checking and setting "Advanced" options

    ⇒ In the "Internet options" window, click "Advanced" tab
    ⇒ Scroll to the "Security" section and check settings for TLS 1.0.
    ⇒ Click "Apply" and "OK"

    (F) Ensure that your browser settings take effect

    ⇒ Close the Internet Explorer (IE8) window for the new settings to take effect
    ⇒ Open a new Internet Explorer (IE8) window to access SAVE to submit an application

    4.
    Recommended Settings for Internet Explorer 9.0

    (A) Checking and setting "Compatibility View" options

    ⇒ On the Internet Explorer toolbar, click "Tools"
    ⇒ Click "Compatibility View Setting"
    ⇒ Enter "https://www.psi.gov.sg" and click "Add"
    ⇒ Click "OK"

    (B) Checking and setting "Browsing History" options

    ⇒ On the Internet Explorer toolbar, click "Tools"
    ⇒ Click "Internet Options"
    ⇒ In the "Browsing history" section, click "Settings"

    ⇒ Select "Every time I visit the webpage"
    ⇒ Click "OK"

    (C) Checking and setting "Security" options

    ⇒ In the "Internet options" window, click "Security" tab
    ⇒ Verify that "Internet" is selected
    ⇒ Click "Custom level..."

    ⇒ Scroll down until "Scripting"
    ⇒ Under "Active scripting", click "Enable"
    ⇒ Click "OK"

    ⇒ Click "Trusted sites"
    ⇒ Click "Sites..."

    ⇒ Enter "https://www.psi.gov.sg" and click "Add"
    ⇒ Enter "https://www.enets.com.sg" and click "Add"
    ⇒ Enter "https://www.singpass-services.gov.sg" and click "Add"
    ⇒ Click "OK"

    ⇒ Verify that "Trusted Sites" is selected
    ⇒ Click "Custom level..."

    ⇒ Scroll down until "Scripting"
    ⇒ Under "Active scripting", click "Enable"
    ⇒ Click "OK"

    (D) Checking and setting "Privacy" options

    ⇒ In the "Internet options" window, click "Privacy" tab
    ⇒ Adjust the slide bar to ensure that setting for the Internet zone is "Medium".
    ⇒ Click "Sites"

    ⇒ Enter "https://www.psi.gov.sg" and click "Allow"
    ⇒ Click "OK"

    ⇒ In the "Privacy" tab, click "Advanced"

    ⇒ Verify that First-party cookies is accepted
    ⇒ Check "Always allow session cookies"
    ⇒ Click "OK"

    (E) Checking and setting "Advanced" options

    ⇒ In the "Internet options" window, click "Advanced" tab
    ⇒ Scroll to the "Security" section and check settings for TLS 1.0.
    ⇒ Click "Apply" and "OK"

    (F) Ensure that your browser settings take effect

    ⇒ Close the Internet Explorer (IE9) window for the new settings to take effect
    ⇒ Open a new Internet Explorer (IE9) window to access SAVE to submit an application



    Click on the buttons or links once only.
    Do not use the Back or Forward button on your browser as this may end your transaction.

    If you encounter any problems with this e-service, please contact us at 6391 6100, or email ica_save_helpdesk@ica.gov.sg

    This website is optimised for IE version 10.0, 11.0, Firefox 27.0, 28.0 and Safari 6.1, 7.0, Chrome 34.0, 35.0, Opera 19, 20