Immigration & Checkpoints Authority - SAVE

Immigration & Checkpoints Authority


Submission of Application for Visa Electronically (SAVE)


Help Page

This technical help is for Internet Explorer (IE) 6.0 and above.


1.   How to enable Javascript or VBscript?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

SAVE

  Step 2, Select the Security tab on the top of the menu list.

Step 3, Select "Internet" as the web content zone and click the "Custom Level" button.

Step 4, At the Security Setting window, scroll down the list to Scripting > Active Scripting then select the "Enable" check box and click the "Ok" button for the Security Setting window and for the Security Tab window

SAVE

2.   How to set "Every Visit to Page"?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the General Tab, under the Temporary Internet Files click the "Setting" button

SAVE

  Step 3, In the Settings window, Check the "Every visit to the page" and click the "Ok" button in the Setting window and in the Internet Options window.

SAVE

3.   How to ensure that Acrobat Reader has been installed in your PC?

To check if Acrobat Reader has been installed:

Step 1, Click on the Start Button

Step 2, Go to Control Panel

Step 3, Add and Remove Programs

Step 4, Look for "Adobe Reader" under currently installed programs
 
 
To install Acrobat Reader:

Step 1, Visit the Adobe web site at http://www.adobe.com

Step 2, Click on [GET ADOBE READER] icon

Step 3, Select the latest version of Adobe Reader provided on the web site and download it onto your PC

Step 4, Follow the installation Instructions accordingly
 

4.   If you are using a pop-up blocker, please add the following list as your allowed sites.

  • www.psi.gov.sg
  • www.enets.sg
  • www.enets.com.sg
To setpup the IE setup configuration

Step 1, From the IE Menu, go to [Tools] and [Internet Options]

Step 2, Click on [Settings] found at the [Privacy] tab

Security Settings

Step 3, Enter www.psi.gov.sg, www.enets.sg and www.enets.com.sg in the textfield as shown

Step 4, Click on [Add] and [Close] to continue.

Pop Up Blocker

5.   Please do the following to enable cookies

To setup the IE setup configuration

Step 1, From the IE Menu, go to [Tools] and [Internet Options]

Step 2, Click on [Sites] found at the [Privacy] tab

Pop Up Blocker

Step 3, Enter http://www.psi.gov.sg in the textfield as shown.

Step 4, Click on [Allow] and [Ok]


Site Privacy

6.   If you encounter issues using SAVE with Internet Explorer 8, you are advised to change the settings of IE8 as follows:

Step 1, Enable the Compatibility View for IE8 (as indicated by the red circle)

Step 2, Close the Internet browser for the new settings to take effect

Step 3, Open a new IE8 browser and access SAVE to submit an application

ie8



Click on the buttons or links once only.
Do not use the Back or Forward button on your browser as this may end your transaction.

If you encounter any problems with this e-service, please contact us at 6391 6100, or email ica_save_helpdesk@ica.gov.sg

This website is optimised for IE version 10.0, 11.0, Firefox 27.0, 28.0 and Safari 6.1, 7.0, Chrome 34.0, 35.0, Opera 19, 20