Immigration & Checkpoints Authority - SAVE

Immigration & Checkpoints Authority

Submission of Application for Visa Electronically (SAVE)

Frequently Asked Questions (FAQs)

List of Questions

List of Answers

Q1: Why is visa imposed?
The imposition of visa is part of ICA's multi-pronged approach to ensure that Singapore remains a safe and secure place for our citizens, foreign visitors and investors.

Q2: What is e-Visa?
e-Visa is a new visa facilitative measure introduced by ICA that allows the local contact or authorised visa agent/strategic partner to print the approved visa electronically without making a trip to the ICA building to collect the physical visa sticker.

Q3: Who is eligible to be issued e-Visa?
Nationals from the countries listed here are eligible for e-Visa. The eligible applicants must have a local contact who is a Singapore Citizen, Singapore Permanent Resident or representative of a Singapore-registered corporation. The local contact will need to have a valid Singpass account to submit the visa application online via Submission of Application for Visa Electronically (SAVE).

Q4: Who are ICA's strategic partners?
They are institutions such as healthcare service providers, travel agencies, Singpost etc with good proven records and are granted SAVE strategic partner accounts. With the accounts, they can submit visa applications online on behalf of their customers.

Q5: When and how do I check on the visa application status?
An application will take 1 to 3 working days (excluding the date of submission, Saturdays, Sundays and Public Holidays) to process. However some applications may take a longer time to process. You can check the status of your visa application online using the "Status Enquiry" function in SAVE at

Q6: What if I am not eligible to be issued the e-Visa?
If you are a national of one of the countries listed here, you are currently not eligible to be issued with e-Visa. If your visa application submitted online via SAVE is approved, your local contact will have to collect the physical visa sticker at ICA Building or at the designated overseas missions where your visa application was approved.

Q7: What is the photograph's requirement?
A digital photograph of the applicant is to be submitted via SAVE as part of the visa application process. The photograph should be a recent passport-sized colour photograph taken within the last 3 months. The photograph must be taken against a white background with a matt or semi-matt finish. The photograph must show the full face of the applicant without headgear (headgear worn in accordance with religious or racial customs is acceptable but must not hide the facial features). The online photograph submitted must be of JPEG format, with a file size not more than 60 Kbytes and dimension of 400 x 514 pixels. Failure to meet the requirements can result in delay or rejection of your visa application.

Q8: What should I do if the e-Visa is damaged or lost?
You can reprint the e-Visa provided that it is still valid using the "Status Enquiry" function in SAVE at To reprint the e-Visa, you would require your visa application reference number and your passport number.

Q9: Do I have to print the approved e-Visa to travel into Singapore?
You are strongly encouraged to print and bring along your e-Visa to avoid any inconvenience as the airlines and immigration authorities are likely to require the e-Visa for verification.

Q10: With the approved e-Visa, do I still need to collect the physical visa sticker from ICA?
With the approved e-Visa, there is no need to collect a physical visa sticker at the ICA Building.

Q11: How long can I stay in Singapore with a valid e-Visa?
A Singapore visa is not an immigration pass. It is a pre-entry permission for the holder of a valid Singapore visa to travel to, and seek entry, into Singapore. The grant of an immigration pass will be determined by the Immigration & Checkpoints Authority (ICA) officers at the point of entry. Possession of a valid visa alone does not guarantee entry into Singapore.

A holder of a valid Singapore visa who is found suitable for entry into Singapore will be issued with an immigration pass to enter and remain in Singapore. You are advised to check your passport for the arrival visit pass endorsement when in Singapore and take note of the period of stay granted before leaving the checkpoint. The period of stay granted is shown on the visit pass endorsement given on your passport and it is not tied to the validity of your visa.

Q12: How long is the validity of the Singapore e-Visa?
Every application for a visa, including the duration of the visa granted, will be considered on its own merits and subject to approval. Applicants who are applying for the visa via SAVE are advised to submit the application about 30 days prior to the intended arrival into Singapore so that the visa validity will be sufficient for the visit.

Q13: How do I transfer my valid visa issued on my old travel document to the new one?
You must obtain a new visa if you are intending to travel to Singapore with a different travel document from the one submitted during the application for this visa You should obtain the new visa before travelling to Singapore. You may approach the nearest Singapore Overseas Mission or through the authorized visa agents of the Overseas Missions for the details. Basic supporting documents require from you are : old and new travel document (original and copy), the valid visa, Form 14A duly completed and signed, photograph. The photograph should be a recent passport-sized colour photograph taken within the last 3 months and must be taken against a white background with a matt or semi-matt finish.

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If you encounter any problems with this e-service, please contact us at 6391 6100, or email

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